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IoT for Healthcare Contact Centers: A Logical Step

IoT Devices for Biometrics

Combining the technologies and services which support both Biometric and telemetry devices can be a confusing. From the local interfaces, through the myriad communications and data streams, through to the reactive elements supporting the information flow, it can be complex!

Extending these uses through the addition of services such as data and information convergence, contact centers, and Big Data analytic  brings new insights – and new opportunities.  Through an implementation of a life-cycle approach, devices and endpoints can be interrogated, defined, designed, developed, and integrated across an enterprise architecture, using a multitude of technologies, platforms, solutions, software, data resources, and interfaces;

IOT_Device_Life_Cycle

IOT_Device_Life_Cycle

Biometrics for Contact Centers in Healthcare

This is a rapidly expanding field extending beyond hospitals, clinics, and medical centers to personal and “at home” devices and communications through to wearable device technologies. The core technologies, operating methods, authentication methods, and access rules for Biometric healthcare devices are held separately from endpoint devices ensuring that remote security is maintained and can be centrally administered by both system operational staff and healthcare professionals. From smartphone apps, commercial solutions and healthcare devices, Biometric healthcare is fast becoming a common method for healthcare monitoring, identification, authentication, and access, through innovations within the Internet of Things (IoT) environment.

IoT_Interactions

IoT_Interactions

Contact Center Solution Integrations

Contact center solutions have evolved exponentially in the last 10 years from the straightforward “Voice Channel” to a complex network of omnichannels and interactions across many different communications streams. Within the emerging channels of device interactions, Biometrics and telemetry, each industry has its own challenges when it comes to customer support. Companies want to offer the best experience to ensure outstanding customer satisfaction and repeat business. Customers’ high demands require companies to provide the goods, services, information, and help they want in the form that they want it.  SOFTEL’s standardized approach to integrating IoT and Biometrics into Contact Centers extends beyond connectivity, into knowledge and content management:

Contact_Center_Solutions

Contact_Center_Solutions

Knowing where to start and what’s required to build an effective IoT/Biometric strategy for a healthcare contact center is just one of the subjects available in the extensive SOFTEL IoT/Biometrics brochure, available here.