Entries by softeladmin

A Well-Designed Survey Can Keep Customers Satisfied

The customer satisfaction survey (CSS) provides a necessary service metric. These surveys can take different forms, styles and shapes depending on the service sector, but the intent is always to gauge customers’ perception of quality. It’s easy to overlook the importance of these surveys, and treat them as an obligation rather than an opportunity to […]

CIO Review selects SOFTEL Communications, Inc. for 20 Most Promising Contact Center Technology Solution Providers

Annual list showcases the 20 Most Promising Contact Center Technology Solution Providers; SOFTEL Communications makes it to CIOReview’s top Contact Center Technology Solution Providers list for its expertise in providing innovative contact center technology. FREMONT, CA – December 15, 2014 – CIO Review (www.cioreview.com) has chosen SOFTEL Communications (softel.com) for its 20 Most Promising Contact […]

Innovation – Collaboration – Evolution – Results

Innovation | Collaboration | Evolution | Results SOFTEL has spent more than 20 years walking in our customers’ shoes – and we’ve worn out a lot of shoes since 1993! For each step of the way, we have been able to take a look into the future, ensuring our solutions and services reflect not only […]

SOFTEL: Not Just Managed Services.

Sometimes, technologies designed to increase productivity within an organization can also create levels of complexity, increasing risks when making transitions from legacy platforms to virtualized environments. If you find that you are spending too much time managing your applications – instead of operating them – maybe it’s time to talk to SOFTEL Communications! For nearly […]

SOFTEL: Contact Center Identity Management (OIM) for the Future.

Microsoft SOFTEL’s Voice Activated PIN Reset Application SOFTEL’s speech recognition application automates password resetting — freeing agents from this time-consuming burden and enabling them to focus on more critical challenges. The cost for password resets becomes no more than the cost of a telephone call. SOFTEL’s PIN Reset Application allows users to reset passwords from […]