Entries by softeladmin

CIO Review selects SOFTEL Communications, Inc. for 20 Most Promising Contact Center Technology Solution Providers

Annual list showcases the 20 Most Promising Contact Center Technology Solution Providers; SOFTEL Communications makes it to CIOReview’s top Contact Center Technology Solution Providers list for its expertise in providing innovative contact center technology. FREMONT, CA – December 15, 2014 – CIO Review (www.cioreview.com) has chosen SOFTEL Communications (softel.com) for its 20 Most Promising Contact […]

Innovation – Collaboration – Evolution – Results

Innovation | Collaboration | Evolution | Results SOFTEL has spent more than 20 years walking in our customers’ shoes – and we’ve worn out a lot of shoes since 1993! For each step of the way, we have been able to take a look into the future, ensuring our solutions and services reflect not only […]

SOFTEL: Not Just Managed Services.

Sometimes, technologies designed to increase productivity within an organization can also create levels of complexity, increasing risks when making transitions from legacy platforms to virtualized environments. If you find that you are spending too much time managing your applications – instead of operating them – maybe it’s time to talk to SOFTEL Communications! For nearly […]

SOFTEL: Contact Center Identity Management (OIM) for the Future.

Microsoft SOFTEL’s Voice Activated PIN Reset Application SOFTEL’s speech recognition application automates password resetting — freeing agents from this time-consuming burden and enabling them to focus on more critical challenges. The cost for password resets becomes no more than the cost of a telephone call. SOFTEL’s PIN Reset Application allows users to reset passwords from […]

The Anatomy of Unified Communications – Building Better Homes for Contact Centers.

SOFTEL have been building homes for the contact centers of our clients for many years. Every time we embark on a new project, we know that it will be unique – never the same as any other. This is because we understand the essence of Unified Communications; it is not only to understand how the […]