White Paper: Automation in Contact Centers
Contact center automation enhances customer interactions, is Agent-less so reduces effort and drives greater quality at low cost - but adoption in the industry is slow because old, legacy, on-site platforms weren’t designed to cope with them… Here, SOFTEL takes a look at what's new - what the benefits are - and how to get there..!
A Well-Designed Survey Can Keep Customers Satisfied
The customer satisfaction survey (CSS) provides a necessary service…
How the App Bot Will Change Contact Centers
The march towards putting utilities and services into the palm…
Quality IVR Deployments: the 7 "Don'ts"...
In our experience, you can never over-utilize a good thing -…
Contact center solutions across multi-platform technologies
To read the article on cioreview.com please go to page 39:…
Specialist Contact Centers for the IoT Era – The Rise of IoT Intervention in Unified Communications
The emergence of IoT/IoE, mass data streams and Big Data Analytics…
