A Well-Designed Survey Can Keep Customers Satisfied
The customer satisfaction survey (CSS) provides a necessary service…
How the App Bot Will Change Contact Centers
The march towards putting utilities and services into the palm…
Quality IVR Deployments: the 7 "Don'ts"...
In our experience, you can never over-utilize a good thing -…
Contact center solutions across multi-platform technologies
To read the article on cioreview.com please go to page 39:…
Specialist Contact Centers for the IoT Era – The Rise of IoT Intervention in Unified Communications
The emergence of IoT/IoE, mass data streams and Big Data Analytics…
