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Archive for category: Unified Communications

You are here: Home / SOFTEL’s Blog / Unified Communications

Social Media as a Channel in Contact Centers

February 29, 2016
This blog post takes a look at the ever-increasing array of new…

Innovation – Collaboration – Evolution – Results

October 22, 2015
Innovation | Collaboration | Evolution | Results SOFTEL…

The Anatomy of Unified Communications – Building Better Homes for Contact Centers.

October 22, 2015
SOFTEL have been building homes for the contact centers of…

The Anatomy of Unified Communications

October 22, 2015
Platform and Solution providers have different terms for their…
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FROM SOFTEL’S BLOG

  • White Paper: Automation in Contact Centers
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  • Top 5 Best Practices for Contact Center Projects

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