SOFTEL offers: a proven process for successfully migrating any contact center platform to Skype for Business on-line.

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“Guidelines for Migrating Avaya Customers to Office 365 and Skype for Business with Enhanced Contact Center Functionality”

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Microsoft Office 365 and Skype for Business Cloud PBX Solutions, together with SOFTELs innovative Contact Center solutions provide a feature-rich platform of features, functions and services for omnichannel customer engagement.

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SOFTEL is aligned to the Microsoft Skype Operations Framework

  • Envision – Initial Consultations SOFTEL uses Skype Operations Framework (SOF) to scope the customer’s enterprise and cloud capacity, seats, functions and business requirements through consultations and Workshops,
  • Assess – Feasibility & Gap Analysis produce feasibility and gap analysis for Skype for Business PBX, architecture & solutions on a like-for-like basis against the customers’ existing Avaya Platform and other contact center or unified communications solutions or peripherals.
  • Design create a high-level architectural design and migration plans, including; commercials, operations, phased migration, deployments, delivery executions, support, monitoring and reporting.
  • Migration deploy and enable low-level migration plans for delivery of enterprise, hybrid and cloud elements, along with delivery of the infrastructure, architecture, networks, platform, solutions, applications and peripherals.
  • Service & Support migrate, run, monitor, service and support Skype for Business PBX Cloud solutions.