redgalaxy

Through innovation and collaboration,
we help you evolve and produce results!

Managed Services

Often times technologies designed to increase productivity or make things simpler in an organization actually slow it down or create complexity and making the transition from legacy systems to virtualized environments can be risky.
If you’re spending too much time managing your applications or devices instead of your business, or if you are dedicating too many valuable internal resources migrating to a UC or Contact Center platform, maybe it’s time to talk to SOFTEL Communications.

For nearly two decades, we provide comprehensive monitoring and management of applications and the devices of converged networks, 24-hours a day / 365 days a year. Our services systematically monitor your IP-based communication system devices, voice and contact center applications, voice routers and switches for fault and performance events. From our Network Operations Centers (NOC), we resolve incidents and take the lead in co-managing the network as an extension of your IT team, through;

OUR AREAS OF EXPERTISE:

  • Incident Management Service
  • Problem Management
  • Remote Monitoring and Management Services
  • Capacity Management
  • Standard MACD Configuration Management
  • Advanced MACD/Project Configuration Management

Our experience extends to a multitude of UC and Contact Center platforms and solutions; Unified Communications and Contact Center applications and infrastructure:

UC & Contact Center

  • Cisco Enterprise and Express environments
  • Microsoft Lync/Skype for Business environments
  • Genesys Enterprise and Mid-market environments
  • Avaya Enterprise and Mid market environments