For many companies and organizations, solving business problems and addressing business issues has led them to solutions that use new tools, which converge the technologies of voice, web, mobility, IoT, and video.
Unified Communications (UC) can be a strategic approach for optimizing communications services of Contact Centers, in real-time. This includes a whole genre of interactive, real-time communications; voice, messaging (chat), presence information, mobility, telephony (including IP protocols), video conferencing, IoT integrations, data sharing (including one-to-many collaborations), call control , speech recognition and biometric authentications.
It also includes non-real-time communications, such as email, SMS, White Mail and FAX services. Unified Communications technologies have also made it possible to enhance or change business processes by integrating voice features and IoT metric capabilities into those processes.