SOFTEL's product portfolio consists of complete contact center, self-service, IP telephony and unified communications solutions implemented by us for our partners and customers across the globe. We enhance these solutions with products we create using our development tools combined with technology from our technology partners, and offer consultative solutions we develop using our innovative tools and those of our partners. Our customized products incorporate the latest technology from leading vendors in technology areas that complement contact center and IP telephony solutions, such as speech recognition, voice biometrics, and presence. Core solutions include:

• Unified Communications/contact center applications
• multi-platform contact center (ACD, CTI, CRM)
• speech-enabled IVR (VoiceXML, ASR, TTS)
• Telephony
• Legacy Voice – PBX
• Multimedia
• IP-PBX
• SIP
• VoIP security for IP Telephony (IPT)
• Network security and assessments for IPT
• Unified Communications
• Custom Communication Solutions