The servicing of emergency response centers and business continuity departments is a critical issue with no room for error. First Responder uses speech recognition and voice authentication to give your emergency response team the mobility tools to enable the timely and accurate management of human assets.

With First Responder, support staff calls in and are validated through the Emergency Responder ID (ERID) that you choose (badge number, employee number, etc). The system then prompts for the caller’s status, and updates the database for supervisor or emergency response team lead access. Optionally, using voice verification technology, the system can verify a responder’s status using their voice print as their ID. The system is accessible through any device including PC or mobile handset.

Supervisors and administrators use a standard desktop web-browser to access the Emergency Responder Status System (ERSS). From there, they can browse the list of emergency responders by ID, name, specialty and last reported status or manually change the status of an emergency responder. ERSS can also be viewed on a web-enabled phone or projected onto a wall in a Situation Management Center.

Safety and security for the public and for employees is a critical issue for companies of all types. The ability to respond quickly and effectively to an emergency can truly make the difference between life and death. Not only is it key to giving your emergency response team the mobility tools to be able to get information about an emergency situation, its also imperative that they be able to check in, letting supervisors know their own status and location.