Designed for small to medium sized businesses, Phonecierge delivers a human intuitive auto-attendant integrated with your organization’s backend business systems. Using industry-leading speech recognition software, callers simply tell the Phonecierge what they want and calls are routed appropriately. Phonecierge’s productivity components include the delivery of voice mail to the desktop or mobile, message waiting notifications via SMS or IM as well as conference call recording. Phonecierge encompasses the most widely used unified communications components into a cost-effective, single box solution.

Phonecierge is more than a speech-enabled auto-attendant, answering and routing calls 24 hours a day. It does answer and route callers to the department, extension or person of choice by simply using voice recognition or DTMF input if desired. However, for internal users of the system, Phonecierge can also be used to send broadcast messages and act as a self-service information center for employees. Company information such as activities, events, holiday schedules, or open enrollment periods can be made available through an external phone number or internal extension. In the event of a disaster, emergency, or even a snow day, broadcast messages can be sent out to employees on multiple devices via voice, text, or social networking feeds such as Twitter.

Phonecierge acts as an effective voice portal for customers in specific vertical markets as well. For example, the Phonecierge for Hospitality system is an auto-attendant that routes incoming calls to departments or guest rooms. In addition, it acts as a concierge that provides guests with access to much of the same information and resources that an actual concierge would provide. Show and movie times, restaurant bookings and cancellations, spa appointments, wake-up calls, guest checkout or taxi requests are just some of the functions that Phonecierge for Hospitality can provide.

SOFTEL’s Phonecierge allows you to minimize costs and save callers time, without minimizing service.