Unified communications encompasses a wide variety of communication applications integrated to optimize business processes and improve the communication and personal productivity capabilities of users.

At SOFTEL we understand the impact that adding an application or service can have on your network. System threats are wide-ranging, from system intrusion, denial of service, viruses, to laptop theft or insider abuse. With SOFTEL’s Risk Management for Unified Communications professional services, you can set your mind at ease.

Based on security standards including ISO 27001 and 27005, SOFTEL’s professional services consultants create a risk and security baseline for your unified communications implementation. We work to identify and evaluate information assets such as customer data, stored video conferencing sessions, or shared employee data that are potential security targets. We identify the additional security vulnerabilities that can be introduced through UC applications such as email, social media, instant messaging, or mobility applications and map out the controls that are already in place such as encryption, firewalls, VPN segregation, physical and logical security and voice authentication.

Risk Management for Unified Communications provides you with a clear plan on how to provide superior unified communications without risk to your business. Our services include the following:

• Information Security Assessment (Gap Analysis)
• Audit based on the ISO 27001 Controls
• Risk Management Framework
• Identification and implementation of Risk Management controls
• Threat-Risk Assessment
• Establish risk levels associated with the list of assets, catalogue of threats and vulnerabilities
• Security Awareness Training
• Provide artifacts and training in support of the information and security controls