Federal, state and local governments together represent one of the largest employers worldwide. This presents their internal agencies with the challenge of providing superior customer support to citizens and internal employees alike. These federal agencies are also up against the dual priority challenges of streamlining and improving communications and transactions for both customers and employees. In addition, they often face issues of providing secure services in multiple languages. For years, government agencies have relied on SOFTEL to provide solutions for citizens as well as internal state and federal employees. These solutions epitomize the best combination of self-service and live agent-assisted customer service in the industry.

Whether it’s the Department of Homeland Security, the military, judicial system, Social Security Administration or the IRS, SOFTEL has solutions for improved self-service and live-assist for all branches of the government. Government solution examples include: