Corporations often provide help desk support for their customers via a toll-free number, website and/or email. Customer support is the most visible window your customer has into your business and is a crucial aid to internal staff. While support via website or email can be relatively straightforward, help desk creation can be much more challenging. This is because it involves a balance of IVR, inbound and outbound calls to agents, and chat. SOFTEL can guide you through the process of creating a superior customer service help desk through our comprehensive consulting services and customized help desk products. Using the latest innovations in unified communications, contact centers, and speech-self service technology, SOFTEL can help you craft first-class customer support that is reflective of how you want customers and employees to view your business. Among the numerous applications we provide for customer support are: