As one of the most established industries to take advantage of contact center technology, the retail industry is well versed in telephone and web customer service. Consumers today are just as likely to place an order over the web or phone as they are to walk into a store. As such, retailers need to provide the same quality customer care over the web or phone as they do in person. To remain ahead of the curve competitively and enhance existing customer service, retail establishments turn to SOFTEL to implement solutions that speed up customer service delivery and follow-up. Solutions for the retail industry include: