SOFTEL is committed to providing the best possible support for solution implementations through the deployment phase and beyond. Our solutions are backed by technical support teams that are dedicated to their maintenance, uninterrupted operation and reliability. For a list of platforms supported, see the Technology Partners link.

SOFTEL’s support ensures that integrated systems are functioning according to design specifications and expectations. We provide remote application level support from our Network Operations Center ensuring a quick response to any issue or planned maintenance activity that may arise. Customers subscribing to our Day 2 Support Services can contact our help desk by calling a toll-free number, or through e-mail.

Our help desk ticketing system provides incident handling, prioritization tracking, and reporting for all of your service issues resulting in improved resolution efficiencies and higher quality of service.

All of our implementations are supported throughout the warranty period and subsequently you have the option to procure an extended maintenance support plan. The support plans include annual maintenance contract services, time-and-material services, and professional services based on a predefined Statement of Work (SOW).

Additionally, our application service engineering team has the ability to support, enhance and tune solutions implemented by our partners.