Microsoft Power Virtual Agent

Creating Virtual Agents for Business Industries

Through the Microsoft Power Platform, SOFTEL are creating powerful chatbots, empowering virtual agents to take actions in an Agent-less environment. Through custom workflows – unique for each customer – we build responses and interactions based on persona, coupled with a content and knowledge base of customer related facts, advice, suggestions and resources. The interactions are tracked and can be visually, which helps a business to understand those interactions and apply tweaks and new rules, making sure everything reflects the business core values.

Microsoft Power BI

Creating Key Insights for Business Operations

Through the Microsoft Power Platform, SOFTEL are building business insights with Microsoft Power BI. This powerful Business Insights and Management Information tool provides visual representations of workstreams, interaction flows, volumes, statistics and other measures that allow a business to see – at a glance – how effective their operations and customer experience channels are. Empowering key decision makers, Power BI provides the insights for a business to focus on what needs to be done – and to get it done!

Microsoft Power Automate

Providing Process Automation for Key Tasks

With Microsoft Power Automate, SOFTEL provide automation of multiple tasks within the Microsoft ecosystem, turning complex manual tasks into single-click operations.  From single-step automation of emailing a report – to complex, multi-step operations of collating information, combining data and collaborating with internal and external tools – Power Automate allows a business to conduct error-free task automation, reducing time to production for complex tasks.

Microsoft Power Apps

Multi-Device Enterprise Web Applications

SOFTEL develop web-based user interfaces for business applications with Microsoft Power Apps. From existing data sources – or new data stacks which can be built in – Power Apps visualizes data records, including media (image and video) for display, editing, sharing and collaboration. Secured with Microsoft credentials, users can be provided with roles to view, input, edit or remove record sets at the touch of a button.