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Archive for month: May, 2016

You are here: Home / SOFTEL’s Blog / 2016 / May
softelblog

Genesys: Reporting in a Mixed Environment

May 24, 2016
It should be the simplest of tasks to be able to trace an inbound…
softelblog

How the App Bot Will Change Contact Centers

May 18, 2016
The march towards putting utilities and services into the palm…
softelblog

Transitioning Enterprise UC Solutions to The Cloud

May 13, 2016
Under Murphy's Law (anything that can go wrong, will!), the prospect…

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FROM SOFTEL’S BLOG

  • White Paper: Automation in Contact Centers
  • New White Paper: Moving Your Contact Center to the Microsoft Cloud
  • A Well-Designed Survey Can Keep Customers Satisfied
  • Evolution of Skype for Business Means Deeper Integrations in 2017
  • Top 5 Best Practices for Contact Center Projects

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