
Transitioning Enterprise UC Solutions to The Cloud
Under Murphy's Law (anything that can go wrong, will!), the prospect…

Innovation for Medication Adherence – SOFTEL Communications, mHealthcare Team
Why Medication Adherence?
Most of us go about our daily lives…

Quality IVR Deployments: the 7 "Don'ts"...
In our experience, you can never over-utilize a good thing -…

Social Media as a Channel in Contact Centers
This blog post takes a look at the ever-increasing array of new…

SOFTEL SOFIA – VIRTUAL VOICE SOLUTIONS USING MICROSOFT SKYPE FOR BUSINESS
Connecting Skype for Business to IoT could enable healthcare…