White Paper: Automation in Contact Centers
Contact center automation enhances customer interactions, is Agent-less so reduces effort and drives greater quality at low cost - but adoption in the industry is slow because old, legacy, on-site platforms weren’t designed to cope with them… Here, SOFTEL takes a look at what's new - what the benefits are - and how to get there..!
IoT for Healthcare Contact Centers: A Logical Step
IoT Devices for Biometrics
Combining the technologies and services…
Transitioning Enterprise UC Solutions to The Cloud
Under Murphy's Law (anything that can go wrong, will!), the prospect…
Innovation for Medication Adherence – SOFTEL Communications, mHealthcare Team
Why Medication Adherence?
Most of us go about our daily lives…
The Impacts of the Internet of Things (IoT) in the Contact Center
With more and more devices enabled to communicate across the…
Innovation – Collaboration – Evolution – Results
Innovation | Collaboration | Evolution | Results
SOFTEL…
