Cisco Monica | SOFTEL Sofia - beyond AI!September 1, 2016 SOFTEL's partnership with Cisco continues to bring us closer…
Avaya Integration with GenesysAugust 22, 2016 Rumor has it that Genesys are considering buying the contact…
IoT for Healthcare Contact Centers: A Logical StepAugust 6, 2016IoT Devices for Biometrics Combining the technologies and services…
Microsoft Skype for Business InnovationsJuly 28, 2016Microsoft have been investing heavily in their acquired Skype…
SOFTEL Communications: Helping Businesses to Evolve & Produce through Innovations & CollaborationsJuly 8, 2016
Hints and Tips for Contact Center MetricsJune 6, 2016 This blog article takes a quick look at the basics of Business…
Genesys: Reporting in a Mixed EnvironmentMay 24, 2016It should be the simplest of tasks to be able to trace an inbound…
How the App Bot Will Change Contact CentersMay 18, 2016The march towards putting utilities and services into the palm…
Transitioning Enterprise UC Solutions to The CloudMay 13, 2016Under Murphy's Law (anything that can go wrong, will!), the prospect…
Innovation for Medication Adherence – SOFTEL Communications, mHealthcare TeamApril 4, 2016Why Medication Adherence? Most of us go about our daily lives…
Cisco Monica | SOFTEL Sofia - beyond AI!
Avaya Integration with Genesys
IoT for Healthcare Contact Centers: A Logical Step
Microsoft Skype for Business Innovations
SOFTEL Communications: Helping Businesses to Evolve & Produce through Innovations & Collaborations
Hints and Tips for Contact Center Metrics
Genesys: Reporting in a Mixed Environment
How the App Bot Will Change Contact Centers
Transitioning Enterprise UC Solutions to The Cloud
Innovation for Medication Adherence – SOFTEL Communications, mHealthcare Team