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SOFTEL’s Blog
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The Contact Center Agent Desktop - Reloaded!

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Cisco Monica | SOFTEL Sofia - beyond AI!

September 1, 2016
SOFTEL's partnership with Cisco continues to bring us closer…
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Avaya Integration with Genesys

August 22, 2016
Rumor has it that Genesys are considering buying the contact…
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IoT for Healthcare Contact Centers: A Logical Step

August 6, 2016
IoT Devices for Biometrics Combining the technologies and services…
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Microsoft Skype for Business Innovations

July 28, 2016
Microsoft have been investing heavily in their acquired Skype…
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SOFTEL Communications: Helping Businesses to Evolve & Produce through Innovations & Collaborations

July 8, 2016
 
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Hints and Tips for Contact Center Metrics

June 6, 2016
This blog article takes a quick look at the basics of Business…
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Genesys: Reporting in a Mixed Environment

May 24, 2016
It should be the simplest of tasks to be able to trace an inbound…
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How the App Bot Will Change Contact Centers

May 18, 2016
The march towards putting utilities and services into the palm…
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Transitioning Enterprise UC Solutions to The Cloud

May 13, 2016
Under Murphy's Law (anything that can go wrong, will!), the prospect…
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FROM SOFTEL’S BLOG

  • White Paper: Automation in Contact Centers
  • New White Paper: Moving Your Contact Center to the Microsoft Cloud
  • A Well-Designed Survey Can Keep Customers Satisfied
  • Evolution of Skype for Business Means Deeper Integrations in 2017
  • Top 5 Best Practices for Contact Center Projects

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