Posts
White Paper: Automation in Contact Centers
Contact center automation enhances customer interactions, is Agent-less so reduces effort and drives greater quality at low cost - but adoption in the industry is slow because old, legacy, on-site platforms weren’t designed to cope with them… Here, SOFTEL takes a look at what's new - what the benefits are - and how to get there..!
Top 5 Best Practices for Contact Center Projects
Building and defining business issues and enterprise requirements,…
The Risks of Moving your Contact Center Operations to the Cloud
There's a lot of architecture and hardware involved with Contact…
Avaya Integration with Genesys
Rumor has it that Genesys are considering buying the contact…
IoT for Healthcare Contact Centers: A Logical Step
IoT Devices for Biometrics
Combining the technologies and services…
How the App Bot Will Change Contact Centers
The march towards putting utilities and services into the palm…
Content/Knowledge Management for Social Media
Following on from last week's blog post, this week's SOFTEL blog…
Social Media as a Channel in Contact Centers
This blog post takes a look at the ever-increasing array of new…
THE INTERNET OF THINGS (IOT) – A NEW CHANNEL FOR UC AND CONTACT CENTERS
IoT – The Internet of Things
The Internet of Things (IoT)…
