SOFTEL UDMS Delivers Contact Center Migrations to Cloud Services
What is SOFTEL UDMS
The future of contact center platforms, solutions and operations are in the Cloud. But many organizations are struggling to effectively plan and deliver transformations or migrations, because there are too many moving parts – and too many unknowns. SOFTEL’s UDMS (“Unified Digital Migration Services”) program provides service packages to assess, plan and deploy contact center operations to Cloud Services.
Migrating Contact Center Platforms to Cloud Services
Your CC platform has unique requirements. SOFTEL’s professional consultation services pilot your CC migration through a comprehensive 3-Phase process, while protecting your platform’s data integrity.
Delivering Migrations for Contact Center Channels.
Migrating on-site or legacy solutions to Cloud Platforms allows you to retire your legacy data center and offer the new breed of Customer Experience channels and services that your customers anticipate.
CC Cloud Services offer attractive cost-savings, and introduce new automations and optimizations that were previously unobtainable.
Delivering Automation, Optimization and Consolidation through Cloud Migrations.
Our approach to delivery stems from a core methodology, uniquely built to the complexities of a total contact center platform, solutions, channels, peripherals, infrastructure, architecture and networks.
SOFTEL UDMS Standard Packages:
The SOFTEL UDMS Program is a series of services that have been created to support partners, clients and customers with existing Contact Center Digital Transformation or Digital Migration requirements.
Services range from education and training, through transformation strategy, investigation, assessment, planning and delivery services.
SOFTEL are Partnered to deliver from many diverse legacy contact center platforms to multiple vendor partners for contact center as a service (CCaaS). SOFTEL are not a Software License Reseller, which means we have the customer at the core of what we deliver.
|B1||CX UDMS Overview plus Q&A||X||X||X||X|
|B2||CX UDMS Initial Workshop plus Q&A||X||X||X||X|
|B3||CX UDMS Planning Pack with Phases & Deliveries||X||X||X||X|
|B4||CX UDMS Initial Assessment Report||X||X||X||X|
|E1||2-hour CX Business Workshop plus Q&A||X||X||X|
|E2||2-hour CX Operational Workshop plus Q&A||X||X||X|
|E3||2-hour CX Technical Workshop plus Q&A||X||X||X|
|P1||Consultancy for CX operational analysis.||X||X|
|P2||Consultancy for Journey Mapping analysis||X||X|
|P3||Delivery of a CX UDMS Strategy Plan||X||X|
|F1||Program Management for Delivery of a CX UDMS Plan||X|
Take the first step to Contact Center Digital Migration with SOFTEL UDMS
Web Chat Bots & AI | Enhanced IVR | Workflow Optimization | Omnichannels | Integrated Social Media | CCaaS Innovations | Cloud Micro Services | Web RTC Telephony | Voice Analytics | Data Storage Migration | Enhanced Analytics | Platform Integrations