SOFTEL UDMS Delivers Contact Center Migrations to Cloud Services


The future of contact center platforms, solutions and operations are in the Cloud. But many organizations are struggling to effectively plan and deliver transformations or migrations, because there are too many moving parts – and too many unknowns. SOFTEL’s UDMS (“Unified Digital Migration Services”) program  provides service packages to assess, plan and deploy contact center operations to Cloud Services.

Migrating Contact Center Platforms to Cloud Services

Your CC platform has unique requirements. SOFTEL’s professional consultation services pilot your CC migration through a comprehensive 3-Phase process, while protecting your platform’s data integrity. 

Delivering Migrations for Contact Center Channels.

Migrating on-site or legacy solutions to Cloud Platforms allows you to retire your legacy data center and offer the new breed of Customer Experience channels and services that your customers anticipate.
CC Cloud Services offer attractive cost-savings, and introduce new automations and optimizations that were previously unobtainable.

Delivering Automation, Optimization and Consolidation through Cloud Migrations.

Our approach to delivery stems from a core methodology, uniquely built to the complexities of a total contact center platform, solutions, channels, peripherals, infrastructure, architecture and networks.

SOFTEL UDMS Standard Packages:

The SOFTEL UDMS Program is a series of services that have been created to support partners, clients and customers with existing Contact Center Digital Transformation or Digital Migration requirements.

Services range from education and training, through transformation strategy, investigation, assessment, planning and delivery services.

SOFTEL are Partnered to deliver from many diverse legacy contact center platforms to multiple vendor partners for contact center as a service (CCaaS). SOFTEL are not a Software License Reseller, which means we have the customer at the core of what we deliver.

SOFTEL UDMS Standard Packages
B1CX UDMS Overview plus Q&AXXXX
B2CX UDMS Initial Workshop plus Q&AXXXX
B3CX UDMS Planning Pack with Phases & DeliveriesXXXX
B4CX UDMS Initial Assessment ReportXXXX
E12-hour CX Business Workshop plus Q&AXXX
E22-hour CX Operational Workshop plus Q&AXXX
E32-hour CX Technical Workshop plus Q&AXXX
P1Consultancy for CX operational analysis.XX
P2Consultancy for Journey Mapping analysisXX
P3Delivery of a CX UDMS Strategy PlanXX
F1Program Management for Delivery of a CX UDMS Plan X

Take the first step to Contact Center Digital Migration with SOFTEL UDMS

Web Chat Bots & AI | Enhanced IVR | Workflow Optimization | Omnichannels | Integrated Social Media | CCaaS Innovations | Cloud Micro Services | Web RTC Telephony | Voice Analytics | Data Storage Migration | Enhanced Analytics | Platform Integrations

Start your Contact Center Digital Migration Journey, today!