The future of contact center platforms, solutions and operations are in the Cloud. But many organizations are struggling to effectively plan and deliver transformations or migrations, because there are too many moving parts – and too many unknowns. SOFTEL’s UDMS (“Unified Digital Migration Services”) program  provides service packages to assess, plan and deploy contact center operations to Cloud Services.

Your CC platform has unique requirements. SOFTEL’s professional consultation services pilot your CC migration through a comprehensive 3-Phase process, while protecting your platform’s data integrity. 

Migrating on-site or legacy solutions to Cloud Platforms allows you to retire your legacy data center and offer the new breed of Customer Experience channels and services that your customers anticipate.
CC Cloud Services offer attractive cost-savings, and introduce new automations and optimizations that were previously unobtainable.

Our approach to delivery stems from a core methodology, uniquely built to the complexities of a total contact center platform, solutions, channels, peripherals, infrastructure, architecture and networks.

The SOFTEL UDMS Program is a series of services that have been created to support partners, clients and customers with existing Contact Center Digital Transformation or Digital Migration requirements.

Services range from education and training, through transformation strategy, investigation, assessment, planning and delivery services.

SOFTEL are Partnered to deliver from many diverse legacy contact center platforms to multiple vendor partners for contact center as a service (CCaaS). SOFTEL are not a Software License Reseller, which means we have the customer at the core of what we deliver.