SOFTEL's Self-Service Password Reset

IT security is a top priority for organizations today. As a result of more stringent security policies being implemented that require users to routinely change passwords, IT departments are seeing big increases in calls from users who forget or misplace passwords. Cumulatively, resetting user passwords can be extremely time-consuming and costly. Estimates for password reset calls range from $9-45 per call; and depending upon the type of business, can be 10-60% of IT service calls, making such calls a key target in organizations’ efforts to cut costs.

SOFTEL's Voice Activated Password Reset relieves the pressures that IT departments are experiencing by automating one of the most common tasks faced by IT groups - password resets. Through a speech-enabled voice self-service interface, employees go through a simple enrollment process, creating a voice print that becomes their password. Thereafter, when users need their passwords reset, they simply call into the self-service application and the system quickly authenticates them via voice biometrics. Password reset automation reduces IT expense and enables valuable IT resources to do more critical work.

SOFTEL Communications Inc. specializes in the development and delivery of best-in-class IP telephony, unified communications, contact centers, and speech self-service solutions. From simple single site to complex multi-channel, multi-modal, multi-platform, enterprise implementations, SOFTEL provides full life-cycle professional services, consulting, design, application development, solutions integration and implementation services that focus on reducing operational costs and improving business performance.

Our paramount goal is to help customers implement solutions that reduce operating costs, improve employee productivity, increase competitiveness and raise customer and employee satisfaction levels. SOFTEL’s proven systems implementation methodology ensures our customers experience a smooth and timely transition to new or updated platforms and systems that will optimally align with their business. In parallel, our mission remains to seek, identify and provide our customers with the tools they will require to enhance customer service, drive revenue streams, cost reductions and streamline business processes. Furthermore, it reinforces our philosophy that every stakeholder derives value by inducing competitive advantages through unified communications applications.