For more than 25 years, SOFTEL continues to drive innovation in customer engagement communication solutions empowering it’s customers with winning business outcomes.
SOLUTIONS AT A GLANCE
SOFTEL recommends, implements and supports on-premise and through cloud services for customer experience (CX) solutions, contact center (CC) platforms, office productivity solutions and unified communications (UC) channels.
We provide multi-vendor support for voice, (social and multi-)media and emerging channels such as IoT, data sciences, and telemedicine/telehealth.
We extend usability and provide integrations across customer experience (CX) platforms, solutions and technologies both as an extension of our partners’ teams and directly for our end customers.
MULTI-VENDOR SERVICES
Our multi-vendor services include integrating and managing the Microsoft Modern Experience productivity suite (O365), Genesys Cloud platforms, Cisco, inContact CXone, AWS, and others.
The solutions we provide include integrations with other emerging unified communications (UC) cloud service provider cloud solutions (CCaaS, PaaS, SaaS, etc.).
CUTTING-EDGE TECHNOLOGIES
Our portfolio of services continues to expand as new technologies, platforms, channels and methods of unified communications are introduced.
“FOLLOW-THE-SUN” SUPPORT
Our support structure provides “follow-the-sun” remote support across the globe. With cloud-hosted, remote and on-site solution monitoring and support services, SOFTEL maintains stability and issue resolution across a spectrum of technologies, platforms, solutions and services.
