TEAM EXPERTISE
SOFTEL’s dedicated professional team members have skills that span a wide range of technologies, platforms and solutions. We’re experts at assembling the right team to serve the complexities of the job at hand.
SOFTEL uplevels your #CustomerExperience game.
SOFTEL’s UDMS – Unified Digital Migration Services program provides service packages to assess, plan and deploy contact center operations to Cloud Services.
We use our knowledge, experience and creativity to imagine, design and develop custom applications by choosing the correct environment and the right tools that best address your business needs — all with elegant versatility.
We offer complete solutions and services with thought leadership for all major Contact Center platforms, both On-Premise and in the Cloud.
We develop new and innovative ways to integrate existing and new technologies that save you time and money, while always focussing on keeping your customers happy.
We provide 24/7/365 Helpdesk, Day 2 Support and Network Operations Centers, including real-time monitoring for Quality Assurance across voice and data converged networks.
SOFTEL is a Microsoft Gold Partner, delivering Productivity Cloud Services, Teams, Azure, Dynamics365, and Development Services.
Why SOFTEL?
BECAUSE WE TRULY CARE!
CORE VALUES
SOFTEL’s culture is built on a deep sense of obligation towards our customers and a passion for creative innovation, all of which help foster forward-thinking solutions.
PASSIONATE INDIVIDUALS
At SOFTEL, each one of us is driven by the love of what we do! We’re personally invested in the quality of work and deliver for our customers with pride. Understanding the needs of our partners always comes first.
ACCOUNTABLE
We take ownership in being accountable and stand behind our work — far beyond the basics. We continually provide value-added services that meet all of the diverse needs of our customers.
INCLUSION AND EQUALITY
We continue to openly embrace inclusion and equality, as we build on the valuable contribution of every team member, respecting diversity, individuality and liberty of expression.
25+ YEARS OF INNOVATION
Our track record speaks for itself! Just ask our satisfied customers who have been re-engaging our services since 1993.
SPOTLIGHT ON SOFTEL’S UNIQUE CREATIVITY
Microsoft E1 Teams Direct Routing for COVID-19
In combination with the COVID-19 E1 Trial from Microsoft, SOFTEL are offering Immediate Direct Routing Packages which enable at-home workers to connect...
Power Platform by Microsoft
Through the Microsoft Power Platform, SOFTEL are creating powerful chatbots, empowering virtual agents.....
Converged Network Quality Monitoring
With the majority of businesses using converged data and voice networks for communications and operations, this frequently leads to network congestion....
Contact Center Platforms, Microsoft Teams Voice and D365 Integrations
Click here to watch the demo...
