ABOUT SOFTEL
Innovation
Our processes support the translation of business goals and ideas into viable services, creating business opportunities
Collaboration
SOFTEL’s cooperative approach means we work alongside our clients towards common goals, adding business value.
Evolution
Our process of change and transformation enhances existing solutions, extending business services
Success
Our experience allows us to apply an efficient and proficient process, leading our clients to successful results.
SOFTWARE DEVELOPMENT SERVICES
Our experience has taught us that one solution doesn’t work for everyone and each environment has its own unique architecture and circumstances.
Sometimes a product will work perfectly out of the box, but in other cases, connecting different systems and infrastructures calls for tailoring a solution for the client.
It calls for an integration expert.
At SOFTEL we offer innovative software development services and by that we make sure that the solutions we offer fit perfectly to your needs. Any customizations or changes that need to be made to make your system work better – we can do it.
White Paper: Automation in Contact Centers
/in Business Development, Cloud Computing, Contact Center, future it, Integrations, iot, IVR, knowledge management, Uncategorised, Unified Communications /by Softel InternalContact center automation enhances customer interactions, is Agent-less so reduces effort and drives greater quality at low cost – but adoption in the industry is slow because old, legacy, on-site platforms weren’t designed to cope with them… Here, SOFTEL takes a look at what’s new – what the benefits are – and how to get there..!