This procedure details how SOFTEL will respond to complaints from data subjects and third parties relating to the use of personal data.


Any suspected exposure of sensitive data including PII under SOFTEL’s custodianship should be reported immediately to SOFTEL’s Data Protection Officer or SOFTEL’s Security Desk.

Data Protection Officer: dpo@softel.com

Security Desk: security@softel.com


SOFTEL Communications Inc. and its affiliates (collectively referred to as “Company,” “we,” or “us”) respect your privacy. This Privacy Policy Statement describes the ways we collect information from and about you, and what we do with the information. By accessing our website or purchasing our products and services, you agree to this Privacy Statement in addition to any other agreements we may have with you. This Privacy Statement does not govern the practices of entities that our Company does not own or control.

Data subjects are any natural living individuals whose personal data SOFTEL processes (collects, obtains, stores, retains, disposes of etc.). Data subjects can include SOFTEL Personnel, Clients, Partners, etc.

3.1 Personal Information

SOFTEL recognizes the importance of securing the personal information of data subjects.

3.2 Collection of Personal Information

SOFTEL only collect information that is relevant and necessary for what SOFTEL does.  The information collected may include your personal information, such as your name and contact information, as well as other information such as IP addresses, browser type, requested URLs, product and service interests and other things that identify you.  This information may be collected at multiple points including but not limited to:

  • Visits to our website
  • Communications with the data subject as a customer or partner
  • Completion of an online form
  • Onboarding as a new customer or partner
  • Submissions to technical support

3.3 Use of Cookies, Web Analytics, and Links

Our website utilizes “cookies.” Cookies are text files that are placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, filling out a form on our site. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve content and offerings. We also may use cookies to offer you products, programs, or services. You have choices with regards to the management of cookies on your computer. All common browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc. Google Analytics uses cookies to allow us to see how our site is being used so that we can improve the user experience. Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the Google Analytics Terms of Use available at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy available at http://www.google.com/policies/privacy/. You can prevent Google Analytics from recognizing you on return visits to the site by disabling cookies in your browser.

3.4 How We May Use the Information We Collect

The personal information collected may be used in the follow ways, including but not limited to:

  • Providing the data subject with information, news or marketing materials
  • Communicating with the data subject via email, phone or other contact channels
  • Providing software and or subscriptions to the data subject
  • Providing technical support
  • Performing analysis on customer and partners in order to better understand SOFTEL’s potential opportunities

3.5 Disclosure of your Personal Information to Third Parties

We may share your personal information with third parties only in ways that are described in this Privacy Statement:

  • Some of your information may be provided to our agents, vendors or service providers who perform functions on our behalf
  • Third party contractors may have access to our databases. These contractors usually sign a confidentiality agreement and adhere to our privacy policy
  • A potential acquirer or merger partner may be allowed to review our databases, although we would restrict their use and disclosure of this data during the diligence phase
  • As required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company
  • Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

3.6 Protecting your Personal Information

Our Company uses industry-standard technologies when transferring and receiving data exchanged between our Company and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. However, our website contains links to other sites, and our Company is not responsible for the security practices or the content of such sites.

3.7 Retention of your Personal Information

We will retain any personal information only for as long as is necessary to fulfill the business purpose for which it was collected. We will also retain your information for the purpose of performing or fulfilling a contractual obligation with your organization. Finally, we will retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

3.8 Updating your Personal Information

Upon request, we will share the personal information we are maintaining and will amend or delete accordingly. Send an email to dpo@softel.com to initiate.

3.9 Rights of Data Subjects

Data subjects have the right to the following and these rights can be exercised at any time:

  • Access to information about the processing of their data (GDPR Articles 12-14);
  • Access to their own personal data (GDPR Articles 12 and 15);
  • To ensure correctness of personal data (GDPR Article 16);
  • The ability to have personal data erased, also known as the right to be forgotten (GDPR Article 17);
  • The ability to restrict data processing (GDPR Article 18);
  • The ability to object to data processing, including direct marketing (GDPR Article 21);
  • The ability to receive a copy of their personal data or transfer their personal data to another data controller (data portability, GDPR Article 20);
  • The ability to not be subject to automated decision-making and rights in relation to profiling (GDPR Article 22); and
  • To be notified of a data security breaches (GDPR Article 34).

To exercise any of these rights, Data Subjects should email their request to: dpo@softel.com

or call 877-476-3835.

3.10 Changes to our Privacy Statement

Our Company may amend this Privacy Statement at any time by posting a new version. It is your responsibility to review this Privacy Statement periodically as your continued use of this website represents your agreement with the current Privacy Statement.