This procedure details how SOFTEL will respond to complaints from data subjects and third parties relating to the use of personal data.
2. DATA EXPOSURE
Any suspected exposure of sensitive data including PII under SOFTEL’s custodianship should be reported immediately to SOFTEL’s Data Protection Officer or SOFTEL’s Security Desk.
Data Protection Officer: email@example.com
Security Desk: firstname.lastname@example.org
3. DATA SUBJECTS
Data subjects are any natural living individuals whose personal data SOFTEL processes (collects, obtains, stores, retains, disposes of etc.). Data subjects can include SOFTEL Personnel, Clients, Partners, etc.
3.1 Personal Information
SOFTEL recognizes the importance of securing the personal information of data subjects.
3.2 Collection of Personal Information
SOFTEL only collect information that is relevant and necessary for what SOFTEL does. The information collected may include your personal information, such as your name and contact information, as well as other information such as IP addresses, browser type, requested URLs, product and service interests and other things that identify you. This information may be collected at multiple points including but not limited to:
- Visits to our website
- Communications with the data subject as a customer or partner
- Completion of an online form
- Onboarding as a new customer or partner
- Submissions to technical support
3.4 How We May Use the Information We Collect
The personal information collected may be used in the follow ways, including but not limited to:
- Providing the data subject with information, news or marketing materials
- Communicating with the data subject via email, phone or other contact channels
- Providing software and or subscriptions to the data subject
- Providing technical support
- Performing analysis on customer and partners in order to better understand SOFTEL’s potential opportunities
3.5 Disclosure of your Personal Information to Third Parties
We may share your personal information with third parties only in ways that are described in this Privacy Statement:
- Some of your information may be provided to our agents, vendors or service providers who perform functions on our behalf
- A potential acquirer or merger partner may be allowed to review our databases, although we would restrict their use and disclosure of this data during the diligence phase
- As required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to our Company
- Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
3.6 Protecting your Personal Information
Our Company uses industry-standard technologies when transferring and receiving data exchanged between our Company and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. However, our website contains links to other sites, and our Company is not responsible for the security practices or the content of such sites.
3.7 Retention of your Personal Information
We will retain any personal information only for as long as is necessary to fulfill the business purpose for which it was collected. We will also retain your information for the purpose of performing or fulfilling a contractual obligation with your organization. Finally, we will retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
3.8 Updating your Personal Information
Upon request, we will share the personal information we are maintaining and will amend or delete accordingly. Send an email to email@example.com to initiate.
3.9 Rights of Data Subjects
Data subjects have the right to the following and these rights can be exercised at any time:
- Access to information about the processing of their data (GDPR Articles 12-14);
- Access to their own personal data (GDPR Articles 12 and 15);
- To ensure correctness of personal data (GDPR Article 16);
- The ability to have personal data erased, also known as the right to be forgotten (GDPR Article 17);
- The ability to restrict data processing (GDPR Article 18);
- The ability to object to data processing, including direct marketing (GDPR Article 21);
- The ability to receive a copy of their personal data or transfer their personal data to another data controller (data portability, GDPR Article 20);
- The ability to not be subject to automated decision-making and rights in relation to profiling (GDPR Article 22); and
- To be notified of a data security breaches (GDPR Article 34).
To exercise any of these rights, Data Subjects should email their request to: firstname.lastname@example.org
or call 877-476-3835.
3.10 Changes to our Privacy Statement
Our Company may amend this Privacy Statement at any time by posting a new version. It is your responsibility to review this Privacy Statement periodically as your continued use of this website represents your agreement with the current Privacy Statement.