Inclusivity, Diversity and Pride

Data and AI Insights in Contact Center as a Service

Microsoft E1 Teams Direct Routing for COVID-19

In combination with the COVID-19 E1 Trial from Microsoft, SOFTEL are offering Immediate Direct Routing Packages which enable at-home workers to connect...
POWER PLATFORM BY MICROSOFT

Power Platform by Microsoft

Through the Microsoft Power Platform, SOFTEL are creating powerful chatbots, empowering virtual agents.....
CONVERGED NETWORK QUALITY MONITORING

Converged Network Quality Monitoring

With the majority of businesses using converged data and voice networks for communications and operations, this frequently leads to network congestion....
CONTACT CENTER PLATFORMS, MICROSOFT TEAMS VOICE AND D365 INTEGRATIONS
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Contact Center Platforms, Microsoft Teams Voice and D365 Integrations

Click here to watch the demo...